Maintenance Operative – Customer Care Department, North West region

Maintenance Operative – Customer Care Department, North West region

Job Title:                            Customer Care Maintenance Operative

Location:                            North West region

Salary:                                Competitive salary and package

Hours:                                40 hours per week, Monday to Friday

Reports to:                        Head of Customer Care

We are proud to be one of the UK’s leading privately owned housebuilder, head quartered in Warrington, Cheshire. We operate four regional businesses with offices in Warrington, Exeter, Bristol, and Solihull.

Our Values and Culture are at the heart of our business and centre on our most valued assets – our people and our customers.

We are looking for a confident and self-motivated Maintenance Operative to join our energetic, customer focused team in our North West regional office. The post holder will be responsible for the day to day remediation of issues in customers’ homes.

The successful candidate will be able to work as part of a team or individually, be organised and have excellent time keeping skills, enjoy meeting members of the public and be honest and trustworthy.

Skills required:

  • Qualified carpenter or painter.
  • Experience of other trades preferred.
  • Experience of working in occupied homes.
  • Ability to work using own initiative.
  • Clean driving licence.

You will be expected to:

  • Undertake remedial work with respect to all trades including carpentry, painting, dry lining and any other duties as directed by the Head of Customer Care.
  • Undertake inspections of potential defects.
  • Source materials and equipment required to complete tasks.
  • Undertake regular customer liaison with customers in their homes.
  • Have the ability to remain calm and professional when faced with difficult situations.
  • Effectively communicate with the Customer Service Help Desk to ensure they are kept up to date.
  • Have the ability to communicate accurately at the same level of understanding with the customer.
  • Ensure that Health and Safety is followed and site regulations are adhered to at all times.
  • Demonstrate a good understanding of NHBC standards.
  • Have the ability to complete paperwork accurately and efficiently.
  • Good time keeping is essential and the ability to manage an electronic diary system will be needed.
  • Experience Lone working is beneficial.

A van and basic tools will be provided by the company for use during duration of employment.

In Return:

Our benefits package includes: 

  • Competitive salary. 
  • Company Van.
  • Annual bonus scheme.
  • Pension scheme.

To apply for this position, please attach a copy of your cv with a brief covering email to by the closing date of 17th June 2022. 

Inclusion and Diversity are paramount to us here at Wain Homes. All our applicants and colleagues are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, please do not hesitate to contact us - we are always happy to help.





Date added: 30 May 2022

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