reservation to moving in

Making a reservation

You’ve found the right home and you don’t want anyone else to make it theirs. It’s now time to make a reservation. Reserving a home secures it in your name, as long as you exchange contracts within the timescale we agree. We understand that circumstances can change. That’s why there’s a 14 day cooling-off period if you change your mind, allowing you to cancel your Reservation Agreement and receive a refund of your reservation fee. After this time, deductions may apply in accordance with the Wain Homes Reservation Refund Policy, a copy of which will be provided at the reservation meeting before any monies are paid.

Meet your site manager

Your Sales Executive will arrange a welcome meeting with you and the Site Manager. This is usually within 14 days of you reserving your new home and is a good opportunity to ask any questions you may have about your new home following your reservation meeting.

Make it yours

This is the exciting bit when you can personalise what goes into the rooms to make it even more yours. Any decisions must be made before the roof goes on. So depending on where we are with building your new home, our Sales Executive will provide further details of the specification and the options available to you.

Exchanging contracts

Once your mortgage offer is received and your solicitor has conducted all the necessary local searches, your solicitor and ours will be able to exchange contracts, making the terms of the contract legally binding.

Keeping you informed

At the start of your home-buying journey, we’ll provide you with a ‘build window’ rather than a definite completion date because so many things can happen between now and then.

As we make progress with building your home, your Sales Executive will give you updates at key stages and will let you know when your home is nearing completion.

Once your new home has received its Cover Note from the warranty provider and our RFO (ready for occupation) Certificate, we’ll give you 14 calendar days’ notice of the legal completion date.

Home demonstration

Before moving in day, we’ll invite you to meet the Site Manager and Sales Executive at your new home for a demonstration visit. This is when we show you how everything works in your new home.

If you’d like to measure up for things like carpets and curtains, your Sales Executive could arrange for a separate visit.

Pre Completion Inspection

After your home demonstration, it’s time to ensure everything is exactly as it should be before you complete.

In line with the New Home Quality Code you can carry out your own Pre-Completion Inspection (using the standard NHQB Pre-Completion Inspection Checklist available on the New Homes Quality Board website) or appoint a suitably qualified inspector to complete a Pre-Completion Inspection on your behalf, subject to our health and safety requirements. We may also accompany you, or your representative, during the inspection.

Getting your keys

The big day is here! Here’s what you need to know to help completion day go as smoothly as possible.

We cannot give you your keys until the legalities and funds transfer are successfully completed and received by Wain Homes. This will usually be after midday.