Customer Support

Buying a new home is a big deal. That’s why we make a commitment to every customer that we’ll be there each step of the way.

We’re here to help you find the right home, in the right location, and have a say in personalising what goes in. We’re here to get you moving with buying schemes that work for you. And we’re here when you have questions and need updates about what stage you’re at and what comes next.

And this support doesn’t just stop when you pick up the keys to your new home.

You’ll move in with a welcome folder containing a guide to your home and numbers to call if you need us. Your Wain Home comes with a 10 year NHBC Buildmark warranty, the first 2 years of which are covered directly by Wain Homes. You’ll find a snapshot of some of our support information here, so you know what you can expect.

We’re there when you move in

Moving in day is a big day. But the weeks settling into your new home are just as important. That’s why we check in with you regularly over the first few weeks to make sure everything is ok.

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We’ve got you covered from day one

You’re moving into your new home and you want to keep it looking and working just the way it should. That’s why you’re also moving in with a 10 year NHBC Buildmark warranty with the first 2 years covered directly by Wain Homes and a detailed guide to your new home.

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We’ll help if something goes wrong

Sometimes things go just wrong. And if they do, we’re here to help with that too. Whether it’s an emergency water leak or something that’s less urgent, we have the contact details you need to get it sorted.

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We take complaints seriously

If you think we’ve done something wrong, or treated you unfairly, we want to know about it. We always want the opportunity to make things right. And if you feel you want to put a formal complaint in writing, we have a clear procedure to ensure it’s dealt with the right way.

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Consumer Code

So you know you’ll always be treated fairly by us at every stage of your purchase.

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Wain Homes Customer Charter

So you know what above and beyond service you can expect from us.

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