Consumer Code for Home Builders

The Consumer Code for Home Builders is there to protect you for your entire home buying journey.

Developed by homebuilders, construction industry bodies and the Government, it lets you know you’ll be treated fairly, be kept informed about your purchase and know your consumer rights. You will always know where you stand with Wain. But if you don’t, you can use a free dispute resolution scheme to put things right.


How the Consumer Code protects you

You get all this when you buy a Wain Home:

  • Benefit of effective customer service 
  • Clear and truthful advertising and marketing materials
  • Sufficient pre-purchase information to help you make an informed decision about your purchase
  • Contact details for your house builder and other relevant bodies
  • Home Warranty information
  • Contact information, including termination rights
  • Timing of construction, completion and handover
  • After sales service
  • Complaints process

You can find out more about the Consumer Code for Home Buyers

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