IT Administrator (Junior / Graduate) - Severn Valley regional office

IT Administrator (Junior / Graduate) - Severn Valley regional office

Location: ​​Bristol (BS32 4PY)

Reports to:​​Head of IT

Hours:​​​37.5 hours per week, Monday to Friday


Wain Group is one of the UK’s largest private development companies. We’re made up of Wain Homes, the housebuilder, and Wain Estates, the strategic land company. Wain Homes builds approximately 1,200 homes a year from its three regional offices in Warrington, Bristol, and Exeter. It has ambitions to increase this to 1,600 homes over the next five years. Wain Estates operates nationally from Warrington. It is currently promoting 3,200 acres across the country.


Since 1972 when Bill Ainscough founded William Ainscough developments, to 2022 when we reached our 50th Anniversary as Wain Group, our people have always been the most important element of our business.


Our Values and Culture are at our heart and centre on our most valued assets – our people and our customers. We ensure our people know it by putting both their wellbeing and their careers first every day. Everyone counts in our culture, and we are always looking for new ways and new people to share it with.



This IT Administrator - 1st line (Junior / Graduate) role will be based in our Wain Homes Severn Valley regional office in Bristol, with occasional travel to our Wain Homes South West regional office in Exeter,  and to our Head Office in Warrington. The successful candidate will also be part of the wider IT support team but be the sole IT  Administrator for our Severn Valley region.


There is also a requirement for regular travel to our developments (sites) in our Severn Valley operational area.


Key responsibilities:

Logging service desk support tickets taken by phone or email.
Speaking with end users on the phone as part of the helpdesk role.
Gathering Information and resolving technical issues, escalating as required.
Documentation and updating of documentation.
Build and setup of new Laptops, mobile phones and tablets.
Occasional visits to site for setups and troubleshooting.
Opportunity to get involved with in-house IT projects in house.
Installing or changing software to fix issues (Windows patching, PDQ deploy).                           
Remotely accessing hardware or software for clients to make changes and fix problems.
Providing technical assistance for general questions and problems.
Desk-side assistance as required for regional HQ or site visits.
Resolving problems 1st line issues, i.e. printing, desktops, 4G routers.
Triage of incoming support tickets from all regions.
Assist with additional duties and tasks as assigned by the line manager.
Adding and removing users from Office 365.



Vmware Vsphere 7.x.
Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized).
Windows 10, 11 + Dell Clients.
Office 365 Client side, MS Teams.
MS Azure Admin.             
MS 365 Admin, Security etc.
Forcepoint & Mimecast.
Teams and 8 x 8 Telephony



Cisco AnyConnect VPN
Meraki MDM + Meraki SD-WAN
Unifi Switches
Network Management

Key Competencies: 

Flexible approach to working
Excellent organisation skills
Ability to learn on the job.
Full UK driving licence with suitable transport for travelling to site.
Willingness to travel as needed.
The ability to embrace and role model our company values.


Essential requirements: 

Formal IT qualifications or relevant experience
Full UK Driving licence
Own a vehicle for travel between sites


Relevant training and accreditation: 

The following would be advantageous but not essential: VMWare administration, Office 365 Admin, Azure Admin.

The benefit package for this role includes: 

Competitive Salary
Annual Bonus Scheme
24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days)
Pension scheme
Perks Employee Discount Scheme
Employee Assistance Programme
Annual Volunteering Day

If you are passionate about IT and have a desire to contribute to the growth of our business, we encourage you to apply to become part of our dynamic team. Please submit your CV and a covering letter outlining your relevant experience to  by the closing date of 19th April 2024.

Wain Group is an equal opportunity employer, and we welcome applicants from diverse backgrounds.

Diversity and Inclusion are paramount to us here at Wain Group.  All our applicants and colleagues are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process, please do not hesitate to contact us - we are always happy to help.

Date added: 25 March 2024

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