Wain Homes are committed to providing a 5 star service to ensure you enjoy living in your new home. Customer satisfaction is our top priority. Unfortunately, we know from time to time things can go wrong.
If you are dissatisfied with our service, either we have failed to do a repair, executed it badly or you feel you have been treated unfairly or discourteously, please follow the complaints process set out below.
To ensure you receive the quickest possible response, we advise customers to contact the Customer Care Team via the contact details provided and not through our social media channels.
Customer satisfaction is our top priority however, our Customer Care policy does not afford greater priority to issues raised on social media. We therefore reserve the right to delete abusive comments or block the accounts of followers who persistently post Customer Care issues on our channels.