Our support doesn’t stop with the standard Consumer Code.
We’ve designed a Customer Charter that clearly sets out what levels of service and information you can expect from us at each stage of your buying journey. Think of it as a more personal level of commitment to you. So if there’s anything else you’d like to know about the Customer Charter, just ask your Sales Executive.
Our commitment to you
We will give you clear and detailed information about your chosen home
We will make sure the terms and conditions in our sale contract are clear and fair, highlighting your cancellation rights
We will give you information about the 10-year NHBC Buildmark warranty, the first two years of which are covered by Wain Homes, and any other cover that will benefit you
We will give you health and safety advice to reduce the risk of danger when your home is being built and after you move in
We will explain any choices and options available to you and answer any questions throughout your purchase
We will provide regular updates so you know what’s happening when, including a ‘build-window’ with your anticipated completion and moving-in date
We will demonstrate the features of your new home before you move in so you know how everything works
We will ensure your home is complete and the transfer of ownership happens once we have a completion date
We will provide you with an efficient after-sales service that covers both everyday things and emergencies
We will let you know who to contact if you’re not happy with the way we fulfil our Customer Charter commitments
