1. COMPLETION DAY
Your Site Manager and Sales Executive will make sure you have all the information you need about your new home, and details of who to contact in case of an emergency or if you have a query.
Moving in
SUPPORTING YOU AT KEY MOMENTS
The day you move in and the weeks that follow are a very important part of the support we can give you. As you get to know your new home, you might notice things that you’re not sure about. We make sure we keep in touch as you settle in so we can make sure every last detail is just right.
2. VISIT FROM A MEMBER OF THE SITE TEAM
Your Site Team will pop by 48 hours after you’ve moved in to book in a visit over the next few weeks.
3. COURTESY VISIT FROM THE SITE MANAGER
Within 2 weeks of completion, the Site Manager will visit again to make sure you’re happy with everything. It would be helpful to have already made a note of anything that needs attention, so they can log the details on the courtesy visit paperwork.
4. COURTESY CALL FROM YOUR SALES EXECUTIVE
Around 4 weeks after completion, your Sales Executive will call to make sure you’re settling into your new home.
5. CUSTOMER CARE WELCOME
6 weeks after legal completion, a member of our Customer Care Team will call you to introduce themselves and discuss the support they can offer.
6. COURTESY VISIT CERTIFICATE
When all remedial works have been addressed and you’re happy that your Site Manager has closed down all your concerns, we’ll ask you to sign the courtesy visit certificate. This certificate will be sent to the Customer Care Team, and you will receive a welcome email from them advising they will now be your point of contact for the remaining two years of your warranty period.
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7. CUSTOMER SURVEYS
You will receive at both 8 weeks and 9 months after completion, a National New Homes Survey directly from your warranty provider. This is your opportunity to rate the service and experience of your site team, from reservation to after you completed your purchase.
8. COURTESY CALL FROM CUSTOMER CARE
After 7 months, Customer Care will call/email you to see if there is any support they can offer.
Need some help?
Reach out to our customer care teams they will be able to help