Moving in

The day you move in and the weeks that follow are a very important part of the support we can give you. As you get to know your new home, you might notice things that you’re not sure about. We make sure we keep in touch as you settle in so we can make sure every last detail is just right.

Completion day visit from your Sales Executive

Your Sales Executive will make sure you have all the information you need about your new home, and details of who to contact in case of an emergency or if you have a query.

First visit from the Site Manager

However small, if there’s anything in your home you’re not completely happy with, we want to know about it. Your Site Manager will pop by 48 hours after you’ve moved in to book in a visit over the next few weeks. So you have plenty of time to make a note of anything you’re not sure about.

Second visit from the Site Manager

Your Site Manager will walk round your home with you to discuss any items you are concerned about. If something needs putting right, we’ll agree the next steps with you.

Final acceptance certificate

Once you’re really settled in, we’ll ask you to sign the final acceptance certificate.

Customer Care welcome 

Our team will be in touch introduce themselves, make sure you have all the contact information you need and that you’re happy with any repairs.